Refund Policy

Refund Policy – CloudPOS

At CloudPOS, we aim to deliver reliable, high-quality point of sale and ERP software to help businesses across Pakistan manage sales, inventory, and operations with confidence. This Refund Policy explains how subscription payments, cancellations, and refunds are handled for the CloudPOS website (cloudpos.pk) and software services, provided by NetsTech Software Solutions (Pvt.) Ltd (collectively, the "Service").

By subscribing to CloudPOS, you agree to the terms outlined in this Refund Policy along with our Terms & Conditions.

1. Free Demo and Trial Period

Before subscribing, businesses can request a free demo of CloudPOS to explore its features, including POS billing, inventory management, FBR digital invoicing, and module activation options. We encourage all customers to use this demo period to confirm that CloudPOS fits their business needs before making any payment, as this helps avoid the need for refund requests later.

2. Subscription Fees and Module Charges

CloudPOS operates on a dynamic module activation system, allowing businesses to pay only for the modules and features they choose to activate. Once a subscription plan or module is purchased and activated:

Fees are charged based on the selected billing cycle (monthly, quarterly, or annual, as applicable).
Charges apply from the date the module or plan is activated on your account.
Renewal fees are billed automatically at the end of each billing cycle unless the subscription is cancelled in advance.

3. Eligibility for Refunds

Refund requests are evaluated on a case-by-case basis. You may be eligible for a refund under the following circumstances:

Technical Failure: The Service was inaccessible or non-functional due to a fault on CloudPOS's end, and our support team was unable to resolve the issue within a reasonable timeframe.
Duplicate Payment: You were accidentally charged more than once for the same subscription or module.
Cancellation Within Grace Period: You cancel a newly purchased subscription within seven (7) days of the initial activation, provided the module or service has not been substantially used or configured.

4. Non-Refundable Circumstances

Refunds will generally not be issued in the following situations:

Change of mind after actively using the Service beyond the grace period.
Partial use of a billing cycle after cancellation; access will continue until the end of the current paid period.
Charges resulting from your failure to cancel a subscription before automatic renewal.
Issues arising from third-party integrations, such as payment gateways, e-commerce platforms, or courier services, that are outside CloudPOS's direct control.
Custom development, onboarding, or setup fees, once the corresponding work has been delivered.
Misuse of the Service, violation of our Terms & Conditions, or account suspension due to non-compliance.

5. How to Request a Refund

To request a refund, please contact our support team with your account details, subscription information, and the reason for your request:

Email: info@cloudpos.pk
Phone: +92-309-308-9999
WhatsApp: Available via the WhatsApp Us option on our website

Our team will review your request and respond within a reasonable timeframe, typically within 7 to 10 business days.

6. Refund Processing

If a refund is approved, it will be processed using the same payment method used for the original transaction, unless otherwise agreed. Processing times may vary depending on your bank or payment provider and are generally completed within 10 to 15 business days from the date of approval.

7. Subscription Cancellation

You may cancel your CloudPOS subscription at any time by contacting our support team. Upon cancellation:

You will continue to have access to the Service until the end of your current paid billing cycle.
No partial refunds will be issued for the unused portion of the current billing cycle, except where covered under Section 3 of this policy.
Your business, sales, and customer data will be retained for a reasonable period as outlined in our Privacy Policy, after which it may be permanently deleted.

8. Changes to This Refund Policy

CloudPOS may update this Refund Policy from time to time to reflect changes in our pricing, features, or business practices. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the Service after changes are posted constitutes your acceptance of the updated Refund Policy.

9. Contact Us

If you have any questions about this Refund Policy or need help with a billing issue, please reach out to us:

CloudPOS – NetsTech Software Solutions (Pvt.) Ltd Office No. 1, 1st Floor, Munir Paganwala Plaza, Prince Chowk, Gujrat, Pakistan Email: info@cloudpos.pk Phone: +92-309-308-9999